FAQ



관리자
1 Jan 2020
Views 3
The surface of Fuco-Pollak is white due to amino acids. Similar to dried squid having white amino acids on its surface from drying process, Fuco-Pollak can have dried amino acids on its surface. This is natural phenomenon and the product can be fed to your pets at ease.
관리자
1 Jan 2020
Views 7
The protein sources that are the main cause of allergies are hydrolyzed. The rest of the ingredients are beneficial to skin. Carbohydrate or fat rarely causes allergies. Mainly protein with high molecules among proteins act as antigen to cause allergies. Thus, hydrolyzing main protein sources helps reduce skin allergic reactions.
관리자
1 Jan 2020
Views 7
Fucoidan 20 is cookie-type snack that is baked in an oven. It is in light green or emerald and the brown spots are from being in touch with the oven. There is no problem with the product and it can be fed to your pets at ease.
관리자
1 Jan 2020
Views 8
Ceramide&Omega 3 only uses 100% clean kangaroo meat from Australia. We try to remove as much as possible in production process, but there may be a small amount of blood in kangaroo meat and it may look like black chunks when dried at low temperature. There is no problem with the product and it can be fed to your pets at ease.
관리자
1 Jan 2020
Views 6
Hydrolyzed Chew contain 12%~13% of protein, which is low in protein and it can be fed to dogs with stone. Magnesium in the product does not exceed 0.05% and it is safe to feed considering its overall ingredients. However, it is not for exclusive use for stone treatment and please consult your Vet for the frequency of use and serving size prior to use.
관리자
1 Jan 2020
Views 6

Because no artificial food coloring is used in production process, the product may differ in colors depending on its raw material(Pollak). There is no problem with the quality and you can feed it to your pets at ease. If you have trouble checking if the product is defective product or not, please contact your local distributor or our head office at main phone number (+82-31-906-7325-ext. 2). Also there could be a defect or pinhole in product during distribution process. In this case, please contact your local distributor or our head office for immediate exchange. * The image above is for your reference to show both Fuco-Pollak and Relief Green-Tea Pollak. These products in normal condition do not differ in their colors and please refer to the image for color comparison only.


관리자
1 Jan 2020
Views 4
Yes, it is safe. Butler Cat Stick contains essential amino acids, such as L-lysine and taurine, for cats and they are safe for dogs to consume.
관리자
1 Jan 2020
Views 2
The sand-like texture is due to ‘silicate powder’ in the product. Silicate agents can help enhance immunity and decrease fecal odors * Silicate agents are natural silicate powder from potash feldspar or diatom.
관리자
1 Jan 2020
Views 5
Since LAMER stick snacks do not contain any preservatives, they are sterilized while completely sealed using retort sterilization method to keep them fresh. Sometimes the package could have been damaged in production or packaging process. If the products are exposed to air for a long-period, this may cause them spoil and inflate. In this case, do not feed them to your dogs and please contact your local distributor or our head office at main phone number (+82-31-906-7325-ext. 2).