FAQ



관리자
1 Jan 2020
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Our products are veterinary exclusive products that can be purchased at veterinary clinics only. Please refer to ‘Product Distributors’ to find the nearest local veterinary clinics. We recommend contacting your vet before you head to the clinic, since each clinics may differ in products they carry. Please contact us at main phone number (+82-31-906-7325-ext. 2) if you are not able to find the nearest distributor or would like to know further about the product distributor/veterinary clinic that sells the product that you’d like to purchase.
관리자
1 Jan 2020
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Since LAMER stick snacks do not contain any preservatives, they are sterilized while completely sealed using retort sterilization method to keep them fresh. Sometimes the package could have been damaged in production or packaging process. If the products are exposed to air for a long-period, this may cause them spoil and inflate. In this case, do not feed them to your dogs and please contact your local distributor or our head office at main phone number (+82-31-906-7325-ext. 2).
관리자
1 Jan 2020
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Cata’ ear canals are less curved than in dogs. Using Aroma Ear Cleanser can remove earwax or other ear secretions from the wall of external auditory meatus by increasing moisture in them. This product also contains patented antibacterial ingredient and natural moisturizer that prevent from otitis externa. However, do not apply this product to kittens younger than 3 months. We recommend wiping off the product using a cotton swab after cleaning the ears for those with small ear canals.
관리자
1 Jan 2020
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There are two types of Dr.Bacteres: Fragrance-fee and Lavender scented. The fragrance-free type is mainly used as disinfectant and the lavender-scented type is mainly used as deodorizer. Even though the product is safe for dogs to lick, keep your dogs from licking it and let it dry completely or wash off with water after spraying it over bowls or toys. Also, do not spray both products ‘directly’ to your pets since they not classified as animal sanitary aid. If your pets have any allergic reactions after licking the product, stop using is immediately and visit the nearest veterinary clinic to consult your Vet.
관리자
1 Jan 2020
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Generally medicated shampoos for pets do not lather up well. Because the medicated products are prioritized for treatment than sanitary maintenance by foam. If you wish to foam more, we recommend washing lightly with regular shampoo first and using Medicated Skin Clinic Shampoo for treatment.
관리자
1 Jan 2020
Views 4
This product contains various moisturizing ingredients to keep moisture in pet’s coat. Also, Silicon-coated shampoos may help maintain moisture longer, but also can irritate skin. Thus, Dr.Micochlodine Shampoo do not contain silicon and this may help treat skin disease faster and enhance coat health in the longer term. If you are concerned about dry coats, we recommend using PRUNUS Natural Herb Shampoo along with shampoo with natural moisturizing ingredients after the skin disease is treated completely.
관리자
1 Jan 2020
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The sand-like texture is due to ‘silicate powder’ in the product. Silicate agents can help enhance immunity and decrease fecal odors * Silicate agents are natural silicate powder from potash feldspar or diatom.
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1 Jan 2020
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Yes, it is safe. Butler Cat Stick contains essential amino acids, such as L-lysine and taurine, for cats and they are safe for dogs to consume.
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1 Jan 2020
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Because no artificial food coloring is used in production process, the product may differ in colors depending on its raw material(Pollak). There is no problem with the quality and you can feed it to your pets at ease. If you have trouble checking if the product is defective product or not, please contact your local distributor or our head office at main phone number (+82-31-906-7325-ext. 2). Also there could be a defect or pinhole in product during distribution process. In this case, please contact your local distributor or our head office for immediate exchange. * The image above is for your reference to show both Fuco-Pollak and Relief Green-Tea Pollak. These products in normal condition do not differ in their colors and please refer to the image for color comparison only.


관리자
1 Jan 2020
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Hydrolyzed Chew contain 12%~13% of protein, which is low in protein and it can be fed to dogs with stone. Magnesium in the product does not exceed 0.05% and it is safe to feed considering its overall ingredients. However, it is not for exclusive use for stone treatment and please consult your Vet for the frequency of use and serving size prior to use.